Two Moors Electrical & Property Services Ltd works to the TrustMark Code of Conduct. Every job is priced in writing before it starts, carried out to BS 7671, inspected and tested before completion, certified, and backed by our ten-year workmanship guarantee.
This page is our central source of customer and compliance information. Everything below is published so you can check who we are, what we're registered to do and how we handle things if they go wrong — before you appoint us, not after.
Our NAPIT certification covers the following scopes. Work outside these categories is outside our registration, and we'll tell you if that applies to your project.
The current certificate of insurance is published in full within our Professional Standards & Client Assurance document below. It is replaced on each renewal.
If something isn't right, tell us and we'll put it right. Raising a concern does not affect your statutory rights, and our complaints process is free.
Write to us at info@twomoorselectrical.co.uk or Hope House, 6 The Square, Witheridge, Devon, EX16 8AE, with your name, the property address, your quotation or invoice reference, what's gone wrong and what you'd like us to do about it. We acknowledge complaints within two working days and aim to give a full written response within ten working days. If inspection or testing is needed first, we'll tell you why it's taking longer and when to expect an update.
If we can't resolve it between us, you can escalate to NAPIT as our Scheme Provider, who may appoint or recommend an independent Alternative Dispute Resolution provider. TrustMark's complaints process explains your options. The full procedure is set out in our TrustMark Compliance & Customer Information document below.
Download any of these at any time. They're maintained as controlled company documents and replaced whenever a new version is issued.
Quotations
What you receive with every quotation: the priced scope of works, our professional standards and our terms and conditions.
Professional Standards
How we work, what we're certified to do, and copies of our NAPIT certificates and certificate of insurance for verification.
Terms & Conditions
The contractual framework for our domestic and light commercial work — quotations, variations, payment, cancellation and guarantees. Version 2026.4.
Compliance
Our full compliance and customer information document: registrations, insurance, guarantees, customer charter, complaints procedure and dispute resolution.
Compliance
The official TrustMark charter setting out what you have a right to expect from any TrustMark Registered Business.
Covering Devon and Somerset — Two Moors Electrical & Property Services LTD is here to help. We can help with all your electrical needs, from small domestic jobs to large commercial installations. We provide an honest, reliable service you can rely upon.
